Privacy Policy
1. Introduction and Scope
LTC Express Cargo SARL, trading as “LTC Express” (“LTC”, “we”, “us” or “our”), provides cargo shipping, packing, storage, customs-coordination and delivery-related services between Lebanon and the Philippines.
This Privacy Policy explains how LTC collects, uses, discloses, transfers, stores and protects personal information. It applies to senders, prospective customers, recipients, persons making enquiries or claims, visitors to https://ltccargo.com, and persons who communicate with us through email, telephone, WhatsApp, Facebook, Instagram or another authorised channel.
If you provide personal information about another person, including a shipment recipient, you must have a lawful reason to provide it and, where reasonably practicable, inform that person that LTC will process the information in accordance with this Policy. This does not limit LTC’s own responsibilities under applicable data-protection law.
2. Who We Are
| Detail | Value |
|---|---|
| Legal entity | LTC Express Cargo SARL |
| Trading name | LTC Express |
| Commercial Register | 2047642 - Baabda |
| Registered address | Michel Kortbawi Building, Chalet Suisse Street, Near La Sagesse, Jdeideh, Metn, Lebanon |
| info@ltccargo.com | |
| Phone / WhatsApp | +961 70 665 050 |
LTC acts as the controller of the personal information described in this Policy except where another organisation independently determines why and how it processes information. Privacy enquiries should be addressed to Data Protection Contact at info@ltccargo.com. The identity of LTC’s accountable privacy officer will be made available to a data subject upon request, where required by applicable law.
3. Personal Information We Collect
3.1 Senders and prospective customers
- name and contact details, including postal address, telephone or WhatsApp number and email address;
- pickup address, preferred date, shipment requirements and special instructions;
- quotation, booking, customer-service and complaint information;
- payment method, payment status, receipts and transaction references, but not full payment-card credentials unless expressly stated; and
- identity, customs, tax or regulatory information where required for the shipment.
3.2 Recipients and delivery contacts
- name, delivery address and telephone number;
- delivery instructions, attempted-delivery records and proof of delivery, which may include a signature; and
- identity or customs information where required by law or reasonably necessary for clearance and delivery.
3.3 Shipment and service information
- contents description, declared value, quantity, weight and dimensions;
- customs declarations, permits and supporting documents;
- carrier, tracking, collection, storage, clearance and delivery records;
- claims, loss, damage, insurance and investigation records; and
- photographs of boxes, seals or contents taken at pickup and/or delivery to document handover and shipment integrity.
3.4 Communications, premises and website information
- messages and correspondence sent by email, telephone, WhatsApp, Facebook, Instagram, website form or another authorised channel (LTC receives communications in English, Arabic and Tagalog);
- information available through the relevant social-media account when you contact us;
- CCTV footage from LTC's office and warehouse in Lebanon; and
- technical data generated when the website is served or secured, such as IP address, browser type, date, time, requested page and security logs.
We do not intentionally request sensitive personal information unless it is required by law or genuinely necessary for a specific shipment. Please do not place unnecessary identity, health, financial or other sensitive information in free-text messages or shipment instructions.
4. How We Obtain Information
We obtain personal information directly from senders, recipients and persons contacting us; from another person arranging a shipment; through our website and authorised communications channels; from carriers, delivery agents, customs brokers, insurers and professional advisers; and from public authorities or legally available sources where necessary for compliance, fraud prevention, safety or claims handling.
5. Why We Use Personal Information
| Purpose | Use |
|---|---|
| Quotations and bookings | To respond to enquiries, prepare quotations, open customer records and arrange collection. |
| Shipment performance | To pack, store, transport, track, clear and deliver shipments and communicate service updates. |
| Recipient administration | To locate and contact recipients, complete delivery and document delivery attempts or receipt. |
| Customs and legal compliance | To prepare declarations, comply with export, import, transport, tax, accounting, sanctions, safety and other legal requirements. |
| Payments and records | To receive and reconcile payments, issue receipts and maintain required commercial records. |
| Claims and security | To investigate loss, damage, prohibited goods, fraud, security incidents, complaints and legal claims. |
| Service administration | To manage suppliers, agents, audits, business continuity and service quality. |
| Marketing | To send promotions only where LTC has an appropriate legal basis and provides a practical opt-out. |
Depending on the person, processing activity and applicable law, LTC relies on one or more recognised grounds, including steps requested before entering into a contract; performance and administration of the shipping contract; compliance with legal obligations; LTC’s and relevant third parties’ legitimate interests in providing, securing and administering the service; consent where required; and the establishment, exercise or defence of legal claims. A recipient is not necessarily a party to the sender’s contract, and LTC does not rely solely on contractual necessity when another lawful basis is required.
LTC does not sell personal information and does not disclose it to third parties for their independent direct marketing.
6. Who Receives Personal Information
LTC discloses only the information reasonably required for the relevant purpose to:
- shipping lines, freight forwarders, carriers and warehouse operators;
- LTC's Philippine delivery partner and any last-mile couriers or sub-agents it engages for delivery within the Philippines;
- customs brokers and competent customs, port, transport, tax, law-enforcement and regulatory authorities;
- payment service providers (LTC accepts cash on pickup, Whish, and — for dedicated container bookings — wire bank transfer; LTC does not store payment-card credentials);
- email, hosting, communications, information-technology and records-management providers, including Zoho for business email;
- insurers, surveyors, investigators, auditors, lawyers and other professional advisers;
- a purchaser, successor or restructuring party if LTC undergoes a genuine corporate transaction, subject to appropriate confidentiality; and
- other persons where the disclosure is authorised by the data subject or required or permitted by law.
Some recipients act only on LTC’s instructions, while others independently determine how they process information under transport, customs or other legal duties. LTC assesses the relevant role and uses appropriate contractual or other safeguards.
7. International Transfers
LTC is established in Lebanon and provides services involving the Philippines. Personal information therefore moves between Lebanon and the Philippines and may be processed in other countries through which a carrier, communications provider, hosting provider or other service provider operates.
LTC makes these transfers where reasonably necessary to arrange, transport, clear, track and deliver the shipment; comply with applicable law; protect legitimate business, security and claims interests; or act on valid instructions or consent. LTC applies contractual, organisational and technical safeguards appropriate to the recipient and processing involved.
Where LTC appoints a delivery agent, broker or other processor, LTC will use contractual or other reasonable means to require appropriate confidentiality, security, purpose limitation, assistance with data-subject rights, incident notification, restrictions on further processing, and deletion or return at the end of the service, as applicable. LTC remains accountable to the extent required by applicable law.
8. Meta, WhatsApp, Facebook and Instagram
8.1 Communications through Meta services
If you contact LTC through WhatsApp, Facebook or Instagram, LTC receives the account information and message content that you choose to provide. LTC uses that information to respond to enquiries, prepare quotations, manage bookings, provide shipment updates and address complaints. Meta Platforms may process information independently under its own terms and privacy policies. Once LTC receives or records a communication, LTC processes its copy in accordance with this Policy.
8.2 Meta Lead Ads or Instant Forms
If you submit an Instant Form on Facebook or Instagram, LTC receives the information identified in that form, which may include your name, contact details and shipment requirements. LTC uses it to respond to your request, prepare a quotation and, where you choose to proceed, arrange the requested service. Submission of a lead form does not by itself subscribe you to unrelated marketing. Any marketing choice will be presented separately where required.
8.3 Meta Business Tools and advertising measurement
LTC does not currently use the Meta Pixel, Conversions API or other advertising-measurement technology on https://ltccargo.com. If LTC introduces such technology, it will update this Policy and any Cookie Notice before deployment, identify Meta and the relevant processing purposes, and implement the notice, consent and opt-out controls required by applicable law and Meta’s then-current terms.
8.4 Deletion of information received through Meta
You may request deletion of personal information received by LTC through a Meta product by emailing info@ltccargo.com with the subject “Meta Data Deletion Request.” Identify the account or interaction concerned, but do not send your password. LTC may request reasonable information to verify your identity. LTC will delete or anonymise the information unless retention is required by law, necessary to complete an existing shipment, or reasonably required for security, a dispute or a legal claim.
If LTC later operates a Meta app or API requiring a technical data-deletion callback or separate deletion-instructions webpage, LTC will implement that functionality in addition to this Policy.
9. Cookies and Similar Technologies
The website currently uses no analytics, advertising trackers or non-essential cookies. The website host may process essential technical information required to deliver and secure the website.
LTC will not deploy non-essential analytics, advertising cookies, the Meta Pixel, Conversions API or similar technologies without first updating the relevant disclosures and implementing any consent or opt-out mechanism required by applicable law and provider terms.
10. Retention
LTC retains personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, customs, insurance, security, claims and dispute requirements. In setting each period, LTC considers the applicable statutory minimum, the relevant prescription or limitation period, the sensitivity of the information, the risk of harm, and whether the record is needed for an active shipment, complaint, investigation or claim.
| Record category | Retention period |
|---|---|
| Shipment and recipient records | 10 years after delivery |
| Customs and transport documents | 10 years |
| Payment and accounting records | 10 years (Lebanese statutory minimum for commercial books) |
| Enquiries not resulting in a booking | 12 months |
| Claims, complaints and disputes | Duration of the matter plus 10 years |
| CCTV, if used | 30 days, subject to incident preservation |
At the end of the applicable period, LTC deletes, destroys or anonymises the information, subject to reasonable backup cycles and any lawful preservation requirement.
11. Security and Incidents
LTC uses reasonable and appropriate organisational, physical and technical measures designed to protect personal information against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access. Depending on the system and risk, these measures include access restrictions, staff confidentiality, authentication controls, secure storage and transmission, backup and recovery, vendor due diligence, document-disposal controls, incident reporting and periodic review.
No system is completely secure. If LTC becomes aware of a personal-data breach, it will investigate, contain and document the incident and notify affected persons and competent authorities where notification is required by applicable law.
12. Your Rights
Subject to applicable law and any lawful exception, you may have the right to:
- receive information about LTC's processing;
- access personal information held about you;
- correct inaccurate or incomplete information;
- object to or request restriction of certain processing;
- request deletion, erasure or blocking;
- withdraw consent where processing relies on consent, without affecting earlier lawful processing;
- receive or transfer information in a portable format where the right applies;
- seek compensation or damages where provided by law; and
- complain to a competent supervisory or regulatory authority.
Send requests to info@ltccargo.com. LTC may request proportionate information to verify your identity and authority, particularly where a request concerns a shipment or another person. LTC will respond within the period required by applicable law. A right may be limited where LTC must preserve information for customs, accounting, security, active service, legal claims or another lawful purpose.
Philippine data subjects may contact the National Privacy Commission through https://privacy.gov.ph. The appropriate Lebanese complaint or supervisory route remains available under Lebanese law; Lebanese data subjects may also contact LTC directly using the details in section 17.
13. Marketing
LTC will send promotional messages only where it has an appropriate legal basis. Where consent is required, LTC will obtain it separately from acceptance of shipment terms. You may opt out at any time by using the unsubscribe method in the message, sending a direct message on any LTC social channel (WhatsApp, Facebook, Instagram), or contacting info@ltccargo.com. Service and shipment communications are not marketing and may continue while required to perform or administer a shipment.
14. Children
LTC’s services are intended to be arranged by adults. LTC does not knowingly invite children to book shipments or provide personal information directly. Information about a child may nevertheless appear in recipient, family, customs or shipment records where lawfully provided by an adult or required by law. If LTC learns that it collected a child’s information without an appropriate legal basis, it will delete or restrict that information unless retention is required by law or reasonably necessary to protect the child, another person or a legal claim.
15. External Websites and Services
The LTC website may link to Facebook, Instagram, WhatsApp or other external services. Their privacy practices are governed by their own notices. LTC is not responsible for an external provider’s independent processing, but remains responsible for LTC’s own copy and use of information received through those services as described in this Policy.
16. Changes to This Policy
LTC may update this Policy when its services, systems, providers or legal obligations change. The “Last updated” date identifies the current version. Where required by law, LTC will provide additional notice or obtain renewed consent before a material change takes effect. A new version will not retrospectively legitimise processing that was unlawful when carried out.
17. Contact and Complaints
Questions, privacy requests and complaints should be sent to:
LTC Express Cargo SARL
Michel Kortbawi Building, Chalet Suisse Street
Near La Sagesse, Jdeideh, Metn, Lebanon
Email: info@ltccargo.com
Phone / WhatsApp: +961 70 665 050
Opening hours: Monday-Saturday, 8:00 AM-6:00 PM
Please mark privacy correspondence for the attention of Data Protection Contact. If LTC does not resolve your complaint, you may contact the competent authority in the jurisdiction applicable to you.